Admit your mistakes and try to fix them head on. If you are ever in a heated situation, avoid the use of the word ‘you!’. It is accusatory and will not help. Instead say ‘I feel…’ and go from there. Go to your managers with solutions, instead of problems. Make their job easier, learn how they work, and then ride their coattails up the ladder. Your attitude is everything. Never, ever, ever gossip if you can help it.