• Admit your mistakes and try to fix them head on.
  • If you are ever in a heated situation, avoid the use of the word ‘you!’. It is accusatory and will not help. Instead say ‘I feel…’ and go from there.
  • Go to your managers with solutions, instead of problems. Make their job easier, learn how they work, and then ride their coattails up the ladder.
  • Your attitude is everything.
  • Never, ever, ever gossip if you can help it. It’s the bane of the office setting.